1. Power Supply Product

What is the advantage of PSU for Auto Switch (Full Range) Input?

The description and solution of the question：

1. Eliminates manual voltage selector

2. Eliminates potentially harmful mistakes

What's the difference between‘Manual Switch’,‘Auto Switch’Input?

The description and solution of the question：

1.Manual Switch: manual selectable 100V-120V or 200V-240V

2.Auto Switch : 100V~240V

What's the normal tolerance of a power supply's output voltage?

The description and solution of the question：

1. Power supplies follow guidelines of INTELS power supply design guides. The tolerance of output voltage on each output rail is shown below.

2. (*)-5V had canceled by Intel ATX12V v1.3 Power Supply Design Guide.

3. Please note that voltages monitored by the motherboard and shown in the BIOS are often inaccurate. If output voltages shown in the BIOS are slightly out of the recommended range, it doesn't necessarily mean your power supply has a problem. For correct readings, we recommend users check output voltages with a voltmeter.

What should I do when my power supply suddenly shuts down?

The description and solution of the question：

Power supplies have safety functions to protect against hazards and equipment damage. Should your power supply fail to function properly, please verify the following:

1. Ensure that the I/O switch on the power supply is switched to "I".

2. Make sure all the appropriate power connectors are properly connected to the motherboard and peripherals.

3. If the system still does not turn on, please turn off the power supply through the ON/OFF (I/O) switch a few seconds to reset the protection circuits, then switch to the "I" status again.

What is the factor that decides the life of a power supply?

The description and solution of the question：

The factor decides the lives of the power supply are the temperature and the fan.

Does the power supply come with an on/off switch?

The description and solution of the question：

2. Keyboard FAQ

Why my wireless keyboard button doesn't work sometimes?

The description and solution of the question：

1. You can try to restart the computer after connector re-pluged, or check battery whether still have the power.

2. Please keep receiver from monitor more than 30cm, because Monitor’s frequency will effects the wireless keyboard.

How to use the multimedia key of the keyboard?

The description and solution of the question：

You can download the Multimedia Driver in website, and use Multimedia key after driver install complete.

Why after I change the battery, the wireless keyboard can't work?

The description and solution of the question：

You only need to reset ID code again.

How long do I need to change the batteries？

The description and solution of the question：

Under normal daily use, you only need to replace the batteries about 2 months.

What is the USB HUB Keyboard？

The description and solution of the question：

USB Hub Keyboard is a keyboard with especial design, which can provide users extra USB port to connect USB devices.

3. Mouse FAQ

 Why is the mouse can't work normally in my notebook？

 The description and solution of the question：

Please disable the cursor control in your notebook, then the mouse can be used normally.

Why is USB interface of the mouse can't be used in Windows 98？

The description and solution of the question：

Please use the Windows 98 original edition CD, and re-install “ hiddev.cat ” and ” hidusb.sys ” files, then you can use USB device normally.

How do I use wireless mouse at first time？

The description and solution of the question：

Please press the “Connect” button on receiver and wireless mouse, then the pairing procedure will be finished in 15 seconds.

How to lower the power consumption and also extend the usage life of wireless mouse？

The description and solution of the question：

We recommend that do not use the mouse on dark color surface or reflected mouse pad, because using mouse on dark color surface will cause high power consumption in the other hand, reflected pad will cause cursor unstable and cause mouse can’t enter sleep mode.

What operation system can support to your mouse?

The description and solution of the question：

The mouse is support all the Windows 95/98/2000/ME/XP/Vista.

4. Speaker FAQ

Why I'm not getting any sound after installing the speaker?

The description and solution of the question：

Some suggestions are as below:

1. Check the connections to make sure the cable connected to the "Audio In" jack on the speakers is connected to the "Speaker Out" or "Line Out" jack on the sound card.    

2. Check the system Volume Control located in the System tray. Make sure the volumes are not setting in “Mute”.

3. Make sure already installed the sound card drive and worked.

Among them a speaker volume seems lowered?

The description and solution of the question：

Propose to check the signal line and links first, or reinstall the signal line directly, may be caused by the incorrect connections.

Why sometimes is there untruthful-voice in the speaker?

The description and solution of the question：

Please check operating system or media player, maybe volume is adjusted too high, please adjust volume to reduce. If the phenomenon doesn’t improve, please check signal line connect correctly, or the signal output is normal.

How to minimize speaker noise occurrence?

The description and solution of the question：

1. If the noise gets louder or softer with changes in the volume setting, this is an indication of noise coming from the sound card. In this case, check all of the connections to the sound card to make sure they are all completely plugged in and secure. Then, adjust the level setting of the sound mixer to obtain the best performance.

2. If you are using other high powered devices on the same electrical circuit, they may be causing noise. If so, discontinue their use while you are using your speaker system.

How to purchase a set of suitable speaker for your computer?

The description and solution of the question：

Confirm the sound card specifications first, as channel support, and make choosing according to environment, personal demand and budget.

5. PC Accessory FAQ

What is “pixel”? Is the higher the pixel for WebCam show better quality picture?

The description and solution of the question：

Pixel is like little square, each little square has its color. Composing all the little square together, there comes to a picture. So once you magnify the picture 100 times, there you will see the mosaic effect picture, the little square means one color, also means “one pixel”. Take for instance, 1 million pixels mean the picture is composed by 1 million little squares; 4 million pixels means 400 million little squares. The more the pixels, the better picture quality, the better resolution, and picture would be more refined. Thus, the size of the picture can be magnified even bigger.

Why is there delay in picture when I use Pixxo WebCam? How to solve the problem?

The description and solution of the question：

All PixxoWebCams provide the auto exposure and white balance function. When the environment does not provide sufficient light for WebCam, the chipset from the WebCams will pass the information to the CPU to process for a better picture, thus, it would cause delay in picture. For having the non-delay picture, please cancel the auto exposure or white balance function.

What is “White Balance”?

 The description and solution of the question：

 This function is to correct the off-color situation, which means, under many light sources, it might affect picture quality. For example, image taken under the neon light, it would appear to be blue-green color, the white balance would eliminate this problem.